Frequently Asked Questions
We've put together a list of our most frequently asked questions, if you think of anything else or can't find an answer here please email Sheryl at email@example.com
Looking for the Tutorials/Video Vault? Click HERE.
Shipping Fees and Times
We make all of our items to order, by hand. Please allow 3 to 5 working days for dispatch. (Working days excludes Bank Holidays, Saturdays and Sundays where items will be dispatched the next working day). If your order is required urgently, for example as a gift, please email Sheryl to see if we can help.
Orders under £4.98 - £1.75 via Royal Mail (allow 1 to 3 working days)
Orders £4.99 and over- £2.95 via My Hermes (3 working days)
Orders over £30 - FREE! We will use the best method by size and weight for your free delivery
Please see individual checkout for options depending on destination country.
Digital Products are exempt from refund policies because, simply put, we can't ensure you're returning it without having used it, copied it or passing it on to someone else. If you have a problem, chat to us using firstname.lastname@example.org to see what we can advise and how we can help. We are an independent one-woman business that loves to give good customer service.
Hardware and Kits (excluding those that include USB or DVD/CDs) can be returned to us, in original condition (unopened) via signed for post for a refund (minus seller postage costs) within 14 working days of delivery. Kits that include a USB can not be returned - please see our digital product policy as above. We will apply for the refund via your original payment method within 24 hours of receipt of goods, your particular bank may take up to 7 working days to apply the refund to your account.
Q. How does my digital pdf pattern get to me?
A. When you checkout, you'll get instant access to your items ready to download. You will receive an email with the links in too.
Q. What ages are your patterns suitable for?
A. Adults, 14 years+. The techniques are suitable for an adventurous beginner of 14 years plus.
Q. What are the suggested fabrics for each pattern?
A. Each pattern has a list of suggested fabrics - if you need more than a fat quarter (FQ) we will tell you on the pattern. The product description before purchase also has this information on. They are only suggestions, this is so that you can custom your pattern to your own tastes or make use of what you may have at home already.
Q. How long do patterns take to download?
A. This depends on your internet connection. We recommend doing it direct to a laptop unless you can print from your mobile device. Patterns with multiple files will arrive in zip. format
Q. What should my printer settings be?
A. Hey, this is one of the beautiful things about dolly pattern downloads - as long as your printer settings are the SAME as the other dolly pattern downloads you print then they will all fit as the doll will be the same scale as the costumes! Pretty cool huh!
It's very difficult to get it wrong - just check you're printing on a4 paper, with scaling OFF and in a portrait orientation (long side pointing upwards).
Here's a top tip taken from our facebook page:
Q. I'm having trouble with Dolly's hair - Help!
A. Here's the link to our free dolly hair tutorial on our blog where you'll also find news, fun stuff and more free projects you can use to enhance your sewing experience with Dolly!
Q. Can I give the finished Doll to a child as a toy?
A. The craft kit we offer for sale is not a toy and is specifically an adult craft activity for 14years +. We take toy safety very seriously at Dolly Pattern Ltd and have taken the recommended steps to ensure, where possible, dolls made using our kit are compliant and conform to soft toy safety legislation under European guidelines.
Q. Can I sell my finished Dolly?
A. You can ask us about a special license to use our patterns commercially to craft items for sale as a small craft business (selling under 200 units a year).
You must not copy, reproduce or pass on/transmit the pattern itself.
If you intend to make the dolly for sale (or to give away as a raffle prize etc) YOU MUST do due diligence, and, if required, CE mark your finished toy. Please don't use our pattern for profit without letting us know - it's bad karma anyhow.
Q. Can I see a copy of the your license for the pattern?
A. Of course, please email us for a copy.
Q. Do you do a BOY doll?
A. We do, he's called Doug!
Q. How do you use my details?
A. Please see our privacy statement below, also available at the footer of the checkout pages.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
10 st george road chepstow GB NP16 5LA
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
[Re: Privacy Compliance Officer]
10 st george road chepstow GB NP16 5LA